Cancellation, Refund & Rescheduling Policy
Our Cancellation, Refund & Rescheduling Policy has been updated on 31st july, 2026.
If anything here isn’t clear, just write to us at [email protected] and we’ll gladly help.
1. Refunds and rescheduling
Everything comes down to two simple rules:
| The rule | What it means |
|---|---|
|
Refunds |
Any payment, whether for a single session or a package, can be refunded within 30 days of the date you paid, as long as any session you have booked is at least 24 hours away. After 30 days, that payment can no longer be refunded.
|
|
Rescheduling |
A booked session can be rescheduled at no cost up to 24 hours before
its scheduled time. Once it is less than 24 hours away, it can no longer
be rescheduled, and that session is not refundable. |
If you have already used part of a package
When you refund a package you have partly used, the sessions you have already completed are charged at our standard session price for that service, and the remaining balance is refunded to your original payment method.
How your refund is processed
Once your refund is approved, we process it within 7 days of your request. The time it then takes to reach your account depends on your bank or payment provider.
Had a no-show and did not reschedule in time?
You can still book another session (single session) at a 50% discounted rate (see the no-show section below)
Workshops & Group Sessions
Workshops, group sessions, or special programs may have separate cancellation and refund terms, which will be clearly communicated at the time of registration.
Refunds will only be issued if cancellation occurs within the specified timeframe mentioned for the program.
2. How long your package stays active
Please use your sessions within the time shown below, measured from your purchase date:
| Your package | Use it within |
|---|---|
|
4 sessions |
3 months
|
|
8 sessions |
6 months
|
|
12 sessions |
9 months
|
Any sessions left unused after this period will expire. Expired sessions cannot be refunded, extended, or
converted, so we would encourage booking them in good time.
Good to know: validity and your refund window are two separate things
Your package validity is how long you have to use your sessions. Your refund window is the 30 days after you pay. These are not the same. For example, a 12 session package stays usable for 9 months, but you can still only refund it within 30 days of payment. Once those 30 days pass, the package is no longer refundable, even though you can keep using your sessions for the full 9 months.
3. Upgrading to a different package or service
You can move up to a higher service or a higher package while your current one is still active. Only upgrades are possible, not downgrades.
Upgrading a single session
To move to a higher service, you simply pay the difference. For example, if you paid ₹1000 for an individual session and would like to switch to a couple session priced at ₹1500, you pay the ₹500 difference and you are upgraded. Moving from a higher service to a lower one is not possible.
Upgrading a package
Packages work the same way. If you have not used any sessions yet, you pay the difference between your current package and the higher one. If you have already used some sessions, those sessions are first valued at our standard session rate and deducted from what you have paid, and you pay the remaining difference to upgrade.
You can upgrade only while your package or plan is still active. Once it has expired, it can no longer be upgraded or refunded.
4. If you do not show up (no-show)
We hold your slot and your therapist ready for you at the booked time.
- Your therapist will wait for 20 minutes from your session’s start time.
- If you have not joined within that time, the session is marked as a no-show and treated as used.
- No-show sessions cannot be refunded.
- After a no-show, you can still book another session at a 50% discounted rate
5. If you join late
You are welcome to join after the start time, but please note:
- The session still ends at its original scheduled time.
- We cannot add extra time to make up for a late start.
- If you are more than 20 minutes late, your therapist will have already left and the session is treated as a no-show.
- No refunds, extensions, or partial credits apply for joining late.
6. If your Oppam expert cancels
If a session cannot go ahead because of something on our end, such as a technical problem or an
unexpected issue, here is what we will do:
- A rescheduled session at no extra cost, and
- One complimentary therapy session, free of charge.
Prefer a refund instead? We will happily process it to your original payment method, and you will still keep the complimentary session.
7. If there is a delay or technical issue on our side
If a session cannot go ahead because of something on our end, such as a technical problem or an unexpected issue, here is what we will do:
- Reschedule your session at no extra cost.
- Give you one complimentary session.
- If you would rather have a refund, just ask. We will review it and sort it out for you.
You will keep the complimentary session even if a refund is approved. For help, reach us at
[email protected].
8. Concerns after a session is done
Once a session has been completed, we generally do not offer refunds for it. However, if you have any concerns regarding the quality or conduct of the session, we genuinely want to hear from you.
If you would feel more comfortable continuing with a different therapist, we can arrange a therapist change. You may continue your remaining sessions with the new therapist at no additional cost if their pricing falls within your current package or payment. If you choose a therapist with a higher fee, you will only need to pay the price difference.
Please write to us at [email protected], and we will review your concern individually. We will do our best to support you and ensure a fair resolution based on the circumstances.
9. A few general notes
- Approved refunds always go back to the original payment method you used.
- We may update this policy from time to time. Any changes take effect once they are published on our official website.
